Spend Your Time More Productively
When calls to your business are handled professionally, you can spend more time finding new clients as well as delivering your services. After all, your time is more valuable than answering the phone.
With OfficeEarth, you can:
Avoid unnecessary interruptions – take the calls you need to, call back those that can wait, and ignore any that are unimportant.
Manage your time efficiently – have you a tax deadline you must meet or are you heading into a meeting with an important client? Simply update your status on OfficeEarth to unavailable and we'll handle the rest.
No longer miss important calls – we answer every call and we deal with them according to your instructions.
Get administrative assistance – we can also help manage your calendar, scheduling and re-scheduling appointments without you needing to be involved.
Improve Your Service and Find New Clients
OfficeEarth lets you deal with urgent calls immediately to deliver on your customer's expectations. In addition, you won't be interrupted by calls that can wait, particularly when you're in the middle of something more important, such as meeting with a large client. Plus, you'll never be bothered by telemarketers again.
You can fully customise your OfficeEarth account to match the needs of your business. For example, you can create an FAQ section so our receptionists can answer basic questions, such as outlining the general scope of accountancy services you offer. You can also create different categories of call with different scripts and instructions for each one. This improves the level of service you deliver.
In addition, we answer every call, including calls from prospective clients. After all, there is no point spending money on advertising and marketing and then letting the resulting calls go to your voicemail. You’ll get much better results when you answer every call, and that's where we can help.
You probably help your clients save money – we can do the same for you. With our call answering service, you only pay for what you use and there is no long-term commitment. Plus, we have a selection of plans to choose from.
As an accountant, saving money is probably second nature to you. Here's how we can save you money:
Using our call answering service is considerably cheaper than employing a receptionist
Our pricing model is pay as you use so you only pay for what you need
We have a choice of plans, plus you can move between plans according to the needs of your business
We don't charge setup fees
We don't lock you into a long-term contract
You can cancel at any time with no cancellation fees
Improve productivity, win new clients, and enhance your customer service while also saving money. Start your free trial with OfficeEarth today.
What do you do when the phone rings in your business?
Do you stop the complex cost-benefit analysis or tax calculation only to find it’s a telemarketer? Do you interrupt a meeting with your largest client to reschedule an appointment with your smallest? Or do you let the call go to voicemail, potentially losing a client in the process (80 percent of people will hang up rather than leave a message)? OfficeEarth has the solution. Our service is perfectly suited to accountancy firms as it’s fully customisable. We will answer and deal with every call that comes into your business according to your instructions. This will make your business more efficient and can even help you get new clients.
That's the percentage of callers who won’t leave you a message. What do they do instead? They call one of your competitors.
That's the percentage of callers who value service over price when deciding with whom to do business.
Of course, you could employ a receptionist, but that’s expensive. You could also outsource call answering, but how can you be sure you’ll get the right standard of service.
OfficeEarth is the solution. Our local receptionists will answer every call to your business professionally – we don’t use overseas call centers. Also, you’re in complete control over how we handle each call without being directly involved. Plus, your customers will love how we treat them.
Powerful Features Customised for Your Business
How can you ensure that professional receptionists do the right thing when answering calls for your business? Our call rules feature is the solution. Call Rules improve the service you give to customers and save you time.
With call rules, OfficeEarth receptionists become an extension of your team, handling each call according to its type and priority. You can set up an unlimited number of options for our receptionists to follow,including new leads or enquiries, customers with specific problems, or potential new suppliers, etc.
With each call option, you can delegate a member of your team to whom the call will be directed, as well as writing a script for the receptionist to follow and giving any other instruction that helps enhance your service and improve your business. In other words, you can fully customise the service with complete flexibility while always remaining in control.
When you get a call, you need to know what it’s about before deciding whether to take it, return it later, or ignore it. Our warm call transfer feature does exactly this so will improve your productivity.
You can setup your OfficeEarth account to forward calls to the right person. Our receptionists will follow your directions, finding out the purpose of the call and taking the caller’s details. The receptionist will then attempt to forward the call to the appropriate person.
If the person you designate can't take the call, the receptionist will go back to the caller to explain their call will be returned shortly. If the receptionist can't reach the person you designate for this type of call, a message will be taken according to criteria you outline.
Do you receive calls that are business critical? Could they come in at any time of the day or night? If so, the OfficeEarth escalation service is the solution. You can have peace of mind that all mission critical calls are handled with the priority they deserve 365 days of the year, 24-hours a day.
You create rules in your account so our receptionists immediately understand the call they are answering is critical to your business. They will then deal with it according to your escalation procedures.
Normally, this involves placing the caller on hold and trying to reach the people you have nominated to deal with business-critical issues. If it’s not possible to immediately reach anyone, the receptionist will end the call but will continue trying to reach a member of your team until they are successful.
We know you’ll want to monitor the service we deliver. Our standards are the best in the industry but we also offer full transparency. So, you can listen to every call. You’ll also see other info about the call including the date and time it was received, how quickly it was answered, how long it lasted, who answered it, and the outcome.
We don’t offer this service just to give you peace of mind, however. Call recordings will give you reassurance but you can also use them to improve outcomes for your business.
For example, you might make a change to a script so it delivers a better service to your customers after hearing how they react on the recordings. You can also change the way our receptionists deal with new leads to your business, and much more.
When we say our receptionists become an extension of your team, we mean it. One of the ways we achieve this is the FAQ feature. You can add the most common questions that callers to your business ask along with the appropriate answers. Our receptionists can use this information to directly answer queries and provide callers with information about your business to resolve the call, whilst keeping you informed.
As with all our features, the FAQ section is fully customisable, its flexible, and you are in complete control.
Best of all, it will save you time as you won't have to deal with repetitive questions and you won’t have to return calls when the caller's query can be answered quickly. In addition, you’ll present a more professional image to customers while also delivering a better level of service.
To deal with calls effectively and efficiently, you need the right information from the caller. Without the right information, you’ll waste time – time you probably can’t afford to waste.
Our receptionists will get the information you need on every call. They do this through custom forms you create. You can create as many forms as you need, tailoring each one to specific call types.
You can use this information to decide how to handle the call and determine who to assign it to. This will save you time and will also make you more productive as you won't have to go back to callers to get information missed on the original call. In addition, your callers will get a better service as their call and/or query will be dealt with more promptly.
You need meetings and/or appointments to generate revenue, but the reality is managing your calendar is not a good use of your time. Your time is better spent delivering for your customers or growing your business, not shuffling dates around on a calendar.
Let us do it for you. When we manage your calendar, you will save time, become more productive, and improve the service you offer to customers.
All you need to do is give us access to your Google calendar. When a call comes in to schedule or reschedule an appointment or meeting, our receptionists will do it directly without interrupting you or taking up your time. In addition, they will follow your rules to ensure appointments are scheduled at the right time and with the right people.
We will answer every call that comes into your business 24/7
Every call will be answered according to your customised settings
We will deal with every call professionally and according to your directions
Your callers will get the best possible service on every call
All our receptionists are local – we don't use overseas call centers
You will get consistently high standards of service from us
Our service is fully transparent
We keep our prices low and you'll only ever pay for what you need
You will never be tied into a contract or long-term commitment
You won't ever be charged extra fees, such as setup or cancellation fees