Find New Clients and Win More Business
Potential clients are more likely to contact you when you present a professional image. They are also more likely to become a lead when you answer their call rather than leave it to voicemail. OfficeEarth helps you win more business.
Landline or toll-free telephone numbers present a more professional image than just offering customers a mobile number to call – or no number at all. This is the first way OfficeEarth helps you win more business.
It is then essential that you answer all calls that come into your business. This is not always possible if, for example, you are discussing the results of a digital marketing campaign with one of your clients or helping a client resolve a technical issue.
The reality, however, is that up to 80 percent of prospective clients who get voicemail when they call will go to one of your competitors instead of leaving a message.
It’s time to stop leaving business on the table – let OfficeEarth become your telephone answering partner.
Deliver a Better Service
A professional call answering service by receptionists who understand the specific needs of your IT consultancy will help you deliver a better service to clients. You will also improve productivity.
Existing clients will call you for a range of reasons. Depending on your business this could be to schedule or reschedule appointments, get an update on an advertising campaign, discuss new infrastructure requirements, get help with software you support, and much more.
Each one of these calls should be dealt with professionally, but doing so puts incredible pressures on your time. In addition, it makes it very difficult to manage your time efficiently. After all, not all calls are as urgent as the task you’re currently working on.
Our call answering services are the solution. You can customise your account so the receptionist answering your calls knows exactly what your business does and can answer commonly asked questions. You can also give instructions on how specific calls should be handled. Our receptionists can even schedule or reschedule your appointments in Google calendar.
We help you run your business more efficiently and help you deliver a better service to your clients.
Save Money While Improving Productivity
We've designed our pricing structure for modern and agile businesses like yours. There are no contracts, long-term commitments, setup fees, or cancellation fees. Instead, you pay for what you use.
Like most IT consultancies, the administrative pressures in your business change depending on the contracts you are currently working on or the clients you are working with. We've designed our pricing to fit with this business model and to help you save money.
You get all the benefits of our service in each of our simple to understand pricing plans. Crucially, there are no setup fees to pay, you don't have to commit long-term, and there are no cancellation fees.
Plus, we offer a free trial. Get started today.
IT consultancy is a competitive industry.
Your skills and knowledge will only get you so far, though, as you must also deliver a fantastic service. This means responding properly when a prospective customer first contacts you to ensure you and not one of your competitors gets the business. You also need to deliver an outstanding service to your existing clients. That doesn't always mean dealing with each call at the time it comes in. After all, not all IT questions or issues are urgent, despite what the callers think. All calls should be answered professionally, though, by a local and friendly receptionist. This is what we offer at OfficeEarth.
That's the percentage of callers who won’t leave you a message. What do they do instead? They call one of your competitors.
That's the percentage of callers who value service over price when deciding with whom to do business.
You could employ a full time receptionist, but that’s expensive. Not to mention they need to eat lunch and sleep occasionally.
Our receptionists will answer every call professionally because – we don’t use overseas call centers.
You’re in complete control over how we handle each call without being directly involved. Plus, your customers will love how we treat them.
Powerful Features Customised for Your Business
How can you ensure that professional receptionists do the right thing when answering calls for your business? Our call rules feature is the solution. Call Rules improve the service you give to customers and save you time.
With call rules, OfficeEarth receptionists become an extension of your team, handling each call according to its type and priority. You can set up an unlimited number of options for our receptionists to follow,including new leads or enquiries, customers with specific problems, or potential new suppliers, etc.
With each call option, you can delegate a member of your team to whom the call will be directed, as well as writing a script for the receptionist to follow and giving any other instruction that helps enhance your service and improve your business. In other words, you can fully customise the service with complete flexibility while always remaining in control.
When you get a call, you need to know what it’s about before deciding whether to take it, return it later, or ignore it. Our warm call transfer feature does exactly this so will improve your productivity.
You can setup your OfficeEarth account to forward calls to the right person. Our receptionists will follow your directions, finding out the purpose of the call and taking the caller’s details. The receptionist will then attempt to forward the call to the appropriate person.
If the person you designate can't take the call, the receptionist will go back to the caller to explain their call will be returned shortly. If the receptionist can't reach the person you designate for this type of call, a message will be taken according to criteria you outline.
Do you receive calls that are business critical? Could they come in at any time of the day or night? If so, the OfficeEarth escalation service is the solution. You can have peace of mind that all mission critical calls are handled with the priority they deserve 365 days of the year, 24-hours a day.
You create rules in your account so our receptionists immediately understand the call they are answering is critical to your business. They will then deal with it according to your escalation procedures.
Normally, this involves placing the caller on hold and trying to reach the people you have nominated to deal with business-critical issues. If it’s not possible to immediately reach anyone, the receptionist will end the call but will continue trying to reach a member of your team until they are successful.
We know you’ll want to monitor the service we deliver. Our standards are the best in the industry but we also offer full transparency. So, you can listen to every call. You’ll also see other info about the call including the date and time it was received, how quickly it was answered, how long it lasted, who answered it, and the outcome.
We don’t offer this service just to give you peace of mind, however. Call recordings will give you reassurance but you can also use them to improve outcomes for your business.
For example, you might make a change to a script so it delivers a better service to your customers after hearing how they react on the recordings. You can also change the way our receptionists deal with new leads to your business, and much more.
When we say our receptionists become an extension of your team, we mean it. One of the ways we achieve this is the FAQ feature. You can add the most common questions that callers to your business ask along with the appropriate answers. Our receptionists can use this information to directly answer queries and provide callers with information about your business to resolve the call, whilst keeping you informed.
As with all our features, the FAQ section is fully customisable, its flexible, and you are in complete control.
Best of all, it will save you time as you won't have to deal with repetitive questions and you won’t have to return calls when the caller's query can be answered quickly. In addition, you’ll present a more professional image to customers while also delivering a better level of service.
To deal with calls effectively and efficiently, you need the right information from the caller. Without the right information, you’ll waste time – time you probably can’t afford to waste.
Our receptionists will get the information you need on every call. They do this through custom forms you create. You can create as many forms as you need, tailoring each one to specific call types.
You can use this information to decide how to handle the call and determine who to assign it to. This will save you time and will also make you more productive as you won't have to go back to callers to get information missed on the original call. In addition, your callers will get a better service as their call and/or query will be dealt with more promptly.
You need meetings and/or appointments to generate revenue, but the reality is managing your calendar is not a good use of your time. Your time is better spent delivering for your customers or growing your business, not shuffling dates around on a calendar.
Let us do it for you. When we manage your calendar, you will save time, become more productive, and improve the service you offer to customers.
All you need to do is give us access to your Google calendar. When a call comes in to schedule or reschedule an appointment or meeting, our receptionists will do it directly without interrupting you or taking up your time. In addition, they will follow your rules to ensure appointments are scheduled at the right time and with the right people.
We will answer every call that comes into your business 24/7
Every call will be answered according to your customised settings
We will deal with every call professionally and according to your directions
Your callers will get the best possible service on every call
All our receptionists are local – we don't use overseas call centers
You will get consistently high standards of service from us
Our service is fully transparent
We keep our prices low and you'll only ever pay for what you need
You will never be tied into a contract or long-term commitment
You won't ever be charged extra fees, such as setup or cancellation fees