Terms & Conditions

These terms and conditions will apply to each the services OfficeEarth Limited (2517932) offers. You will be deemed to accept these terms and conditions upon registering with us. These terms apply whether you access the services we offer via our website, a portal we may allow you to access, a mobile phone application or any other medium that enables you to access our services.

We offer reception services. The appendices to these terms and conditions include specific terms and conditions that apply to these services.

We may vary these terms and conditions at any time by updating these terms and conditions on our website. An update to these terms and conditions may be made in respect of pricing, the services we offer as a whole, the services we offer as part of any package and any other matter we determine in our absolute discretion. Any variation to these terms and conditions will be taken to be effective from the next time you use any of our services after they are updated on our website.

1.Pricing and payment

1.1. All fees payable to us must be paid by credit card. By providing us with your credit card details you authorise us to charge all payments owing to us to your credit card. A $0.55 plus 2.6% fee will be added to all payments using VISA, MasterCard and American Express.

1.2. A minimum monthly fee is payable for our virtual reception package. The amount of the minimum monthly fee will be $59.00 as well as a minimum balance of $25 credit on the account. The monthly fee is payable in advance on the day you sign up for the service (Anniversary Date) together with the initial Credit balance of $50 and for each month thereafter, on the Anniversary Date. The monthly fee is payable until this agreement is terminated.

1.3. We may change the fees we charge as follows:

1.3.1. we may decrease our fees at any time by notifying you of the decrease;

1.3.2. we may increase the price of subscription by providing you with 21 days notice.

1.4. Where you use the services we offer and a fee, in addition to the minimum monthly fee is payable for those services then, depending on the service purchased and the fees incurred and outstanding at that time, you will be required to pay the fee at the time the service is provided. These fees will be charged to your credit balance of your account. However, if at any time the credit balance falls below the amount of the service fee, the account will become suspended, until sufficient funds are added. By setting your Auto Recharge option, you authorise us to process, the value and timing of the recharge amount set by against your nominated credit card.


2.1. In connection with registering for, using or participating in the services we offer you must: (a) provide accurate, current and complete information about you and your organisation and such other information as requested by us (Registration Data); (b) maintain the confidentiality of your password and other information related to the security of your account; and (c) maintain and promptly update the Registration Data and any other information you provide to us, to keep such information accurate, current and complete.

2.2. You will be fully responsible for all use of your account and for any actions that take place through your account.

2.3. You must procure, maintain and are responsible for all hardware, equipment and other services (such as internet access) as is required from time to time to access the services we provide.

3.Ending this agreement

3.1. This agreement will end and the account will be deleted after 7 days of expiry of credit.

3.2.1. the other party becomes bankrupt or insolvent, or if an administrator, liquidator or receiver is appointed in relation to the other party or if the other party is wound up;

3.2.2. the other party dies or ceases to carry on business.

3.3. We may terminate your account, at any time and in our absolute discretion, on 30 days? notice, by sending a notice of termination to the email address you used to register your account or as subsequently updated.

3.4. You agree that, once your account is terminated we are not required to forward any mail to you or to answer calls received from a telephone number previously allocated to you. You are responsible for all fee incurred in your account at any time before it is terminated by us.

3.5 All accounts are pre-paid and all credit balances can only be redeemed by services provided, no refunds of credit balances are permitted.

4.No assignment

4.1. You may not assign or license any right under this agreement to any person.

4.2. We may assign or licence our rights under this agreement without seeking your consent.

5.Taxes and stamp duties

5.1. The fees set out in these terms and conditions are all listed exclusive of Tax. We may charge you taxes and duties we are required to collect in the jurisdiction in which you are located. You authorise us to charge those taxes and duties to your credit card together with the fees.

5.2. We will issue you a tax invoice in respect of services provided, this invoice will be available for download from your portal.

5.3. All stamp duties and governmental charges arising out of or incidental to this agreement are your responsibility and you indemnify us for any loss we may suffer resulting from your failure to pay such fees.

6.Rights granted under this agreement

6.1. The rights granted by this agreement are non-exclusive.

6.2. Nothing contained in this agreement shall be taken to constitute or be construed in any manner whatsoever as the granting or taking of a lease, sub-lease, licence or any other right of possession of any premises or location.

7.Service of legal documents

We will not be liable to you in any respect whatsoever in relation to any kind of service of legal documents to you using our services. This includes, without limitation, documents that have been posted to you via premises we use in providing the services or in respect of document left at such premises. This exclusion of liability applies, whether or not the service is considered to be valid in accordance with any law of any kind.

8.Compliance with third party conditions

In providing any services to you we may have additional obligations placed on us that we require you to comply with. We or the third party will notify you of such obligations as and when they arise. You must comply with all such obligations.In providing any services to you we may have additional obligations placed on us that we require you to comply with. We or the third party will notify you of such obligations as and when they arise. You must comply with all such obligations.

9.Responsibility for your agents and invitees

You expressly acknowledge and agree that you are responsible for the acts and omissions of your employees, agents, contractors and invitees while they access or use any premises made available via our website portal.

10.Liability and Indemnities

10.1. You must indemnify us and hold us harmless against any loss, damage, cost liability or expense (including reasonable legal costs) resulting from:

10.1.1. a breach of your obligations under this agreement;

10.1.2. any claims by you or any person attending a premises provided in connection with the provision of services by us.

10.2. Subject to clauses

10.3. To the maximum extent permitted by law, we have no liability to your for indirect or consequential loss, loss of savings, loss of profit or loss of opportunity, however caused and whether or not we were aware that such loss may eventuate. The liability limitations and exclusions in clause

10.4. Where applicable legislation implies warranties in these terms and conditions that cannot be excluded, our liability for breach of such term is limited (if permitted by such legislation) to:

10.4.1. in the case of provision of goods, to the repair or resupply of such goods or the cost of repairing or resupplying such goods;

10.4.2. in the case of provision of services, to the resupply of such services or payment of the cost of resupplying such services.

11.Failure to pay fees

11.1. If your account balance falls to $0.01 becomes a negative or you do not have a valid credit card assigned, then your account will go into suspension mode.

11.2. While your account is in suspension mode calls made to your number allocated for reception services will be played a recorded message that your account has been suspended.

11.3. If your account remains in suspension mode for greater than 7 days then any telephone number that has been allocated to you will be disposed of or allocated to a new customer at our sole discretion.


12.1. A reference in this agreement to $ is to USD.

12.2. This agreement will be governed by and interpreted in accordance with the laws of the Hong Kong, China

12.3. If any provision of this agreement is held by a court to be unlawful, invalid, unenforceable or in conflict with any rule of law, statute, ordinance or regulation, it is to be severed so that the validity and enforceability of remaining provisions are not affected.

Last revised on 15th January, 2019

Reception services

Our virtual assistants are trained to answer your calls promptly, courteously and professionally. You can terminate our virtual assistant service at anytime, however the credit balance of your account is not refundable.

When you register for reception services you will be given the opportunity to register for a telephone number. We reserve the right to change the number allocated to you at any time. We will use our reasonable endeavours to avoid changing your number. Where we are required to change your number we will give you as much notice as we reasonably can. We will not be liable for any loss, cost or expense you may incur resulting from us changing your number.

We offer the following virtual reception packages:

Package Cost per month Included minutes and overage charge
OE-20 $59.00 20 minutes included, overage at $2.90 per minute
Business $95.00 50 minutes included, overage at $1.90 per minute
Ultimate $149.00 100 minutes included, overage at $1.50 per minute
Additional Landline $9.00 As per the package selected
Toll Free Number $18.00 As per the package selected

Add on services we offer include:

  • SMS message forwarding service - cost is $0.11 per message.
  • Warm Call transferring service - cost for this service is $0.90 per call attempted

We may change our package offerings from time to time. Where you have signed up for a package that we cease to offer, you will be entitled to remain on that package until we notify you otherwise. Detail of packages we offer will not be included in these terms and conditions. These terms and conditions will apply to you in all respects other than in relation to the details of the product inclusions and price as set out in this Appendix.

All pricing quoted is tax exclusive.